---
sidebar_position: 2
title: AI Collections Agent (Email Inbound & Dunning)
description: How the GAAPx AI Collections Agent automates accounts receivable dunning, interprets inbound customer replies, and extracts promises to pay.
keywords:
  - AI collections agent
  - AR dunning automation
  - inbound email parsing
  - promise to pay
---

# AI Collections Agent (Email Inbound & Dunning)

**The GAAPx AI Collections Agent** is an autonomous AR specialist that manages receivables outreach, triages inbound customer replies, resolves common billing inquiries, and extracts promises-to-pay. By operating directly from your finance email address (e.g. `billing@yourcompany.com`) or via Slack, it accelerates cash collection while preserving customer relationships.

:::info SCREENSHOT PLACEHOLDER: AI Collections Agent Inbox & Conversation Thread
**Location in App**: `App > Collections > Agent Conversations > [Thread ID]`  
**Visual Description**: Customer email thread where the AI Collections Agent parsed an AP inquiry ("Where is the updated W-9 and invoice PDF?"), drafted an accurate response with attachments, and queued it for 1-click approval.  
**Recommended Dimensions**: `1200 x 675`  
:::

---

## Key Capabilities

### 1. Inbound Email Triage & Natural Language Understanding
When a customer AP clerk replies to a dunning email:
* The agent classifies the intent: *Payment Scheduled*, *Dispute / Missing PO*, *W-9 / Bank Details Requested*, *Portal Upload Required*, or *Out of Office*.
* Formulates a contextual reply with attached invoice PDFs, remittance instructions, or W-9 forms.

### 2. Promise-to-Pay Tracking
* Automatically parses stated payment dates (e.g. *"This check is queued in our Friday pay run on Oct 16th"*).
* Updates the customer's **Expected Payment Date** and pauses automated dunning cadences until the promised date has passed.

### 3. Smart Dunning Workflows
* Dynamically adjusts tone from gentle reminder (Day 1-15 past due) to firm escalation (Day 30-60+ past due).
* Automatically loops in the assigned Account Executive or Customer Success Manager when accounts cross critical aging thresholds.

---

## Agent Autonomy Modes

| Autonomy Mode | Description | Best For |
| :--- | :--- | :--- |
| **Copilot Mode (Default)** | Agent drafts all responses; requires 1-click human approval before sending | Teams launching AI collections |
| **Autonomous Mode** | Agent sends low-risk replies automatically; escalates disputes and invoice changes | High-volume AR operations |