Receivables Disputes & Resolution Workflows
Receivables Disputes & Resolution Workflows
Receivables Disputes & Resolution Workflows in GAAPx streamline the detection, categorization, and cross-functional resolution of customer invoice objections, missing Purchase Orders (POs), and billing discrepancies.
:::info SCREENSHOT PLACEHOLDER: Dispute Resolution Center
Location in App: App > Collections > Disputes
Visual Description: Dispute queue categorizing open objections by reason (Wrong PO, Tax Exemption, Unused Seats, Delivery Delay) with assigned owners and resolution timers.
Recommended Dimensions: 1200 x 675
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Common Dispute Types & Resolution Actions
| Dispute Category | Root Cause | Automated GAAPx Action |
|---|---|---|
| Missing / Wrong PO | Customer AP requires valid PO before payment | Prompts customer contact for PO; automatically re-issues updated invoice PDF upon receipt |
| Tax Issue | Customer claims tax exempt status after invoice dispatch | Gathers tax exemption certificate; generates credit memo and zero-tax replacement invoice |
| Usage / Volume Mismatch | Disagreement over metered telemetry counts | Generates detailed daily event consumption audit report for customer review |
| Commercial Terms | Customer cites unfulfilled contract milestone | Freezes dunning cadences and routes ticket to Account Executive / CSM in Slack |