---
sidebar_position: 4
title: Receivables Disputes & Resolution Workflows
description: Managing customer invoice disputes, PO mismatches, tax adjustment requests, and escalation routing in GAAPx.
keywords:
  - invoice disputes
  - dispute resolution
  - AR exceptions
  - PO mismatch
---

# Receivables Disputes & Resolution Workflows

**Receivables Disputes & Resolution Workflows in GAAPx** streamline the detection, categorization, and cross-functional resolution of customer invoice objections, missing Purchase Orders (POs), and billing discrepancies.

:::info SCREENSHOT PLACEHOLDER: Dispute Resolution Center
**Location in App**: `App > Collections > Disputes`  
**Visual Description**: Dispute queue categorizing open objections by reason (Wrong PO, Tax Exemption, Unused Seats, Delivery Delay) with assigned owners and resolution timers.  
**Recommended Dimensions**: `1200 x 675`  
:::

---

## Common Dispute Types & Resolution Actions

| Dispute Category | Root Cause | Automated GAAPx Action |
| :--- | :--- | :--- |
| **Missing / Wrong PO** | Customer AP requires valid PO before payment | Prompts customer contact for PO; automatically re-issues updated invoice PDF upon receipt |
| **Tax Issue** | Customer claims tax exempt status after invoice dispatch | Gathers tax exemption certificate; generates credit memo and zero-tax replacement invoice |
| **Usage / Volume Mismatch** | Disagreement over metered telemetry counts | Generates detailed daily event consumption audit report for customer review |
| **Commercial Terms** | Customer cites unfulfilled contract milestone | Freezes dunning cadences and routes ticket to Account Executive / CSM in Slack |